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Equipment Repair Services | Repair Center


Server Products is dedicated to providing the best customer service possible. We maintain a fully staffed department of highly skilled service specialists and factory-trained personnel to answer any questions and solve any equipment issues. Server equipment is backed by a 2-year warranty, but in the event you need a unit repaired, we’ll fix it and send it back to you within 48 hours after it’s received. It’s that simple.

Repair services are handled at the Server Products manufacturing facility in Richfield, Wisconsin.

International customers should contact a nearby Server Products representative or distributor. If there is not a local representative or distributor in your area, please contact our Customer Service team at 1-800-558-8722 or with an email.

Put your RA # on the box and ship to:
C/O Repair Department RA #_____
Server Products, Inc.
3601 Pleasant Hill Road
Richfield WI 53076

  • Products defective under warranty need to be returned freight prepaid for no-charge repair or replacement
  • Equipment can be returned for repairs beyond the 2-year warranty period and is billed for parts and labor services used
  • Repairs are prompt; a 48 hour turnaround from receipt is common. Please note, Server Products operates on a five-day workweek
  • A return authorization number is required. Failure to acquire this number prevents processing and may result in lost equipment
  • Contact our customer service team at 1-800-558-8722 or anytime with an email request
     
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3601 Pleasant Hill Road

PO Box 98

Richfield, WI 53076

T: 800.558.8722

P: 262.628.5600

spsales@server-products.com