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Frequently Asked Questions

 What is the minimum order amount?

There is a $15.00 Net minimum order.

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 What are my payment options?

In most cases, Server Products extends terms of Net 30 billing to those companies that buy in larger volumes and have successfully applied for credit.

Individual restaurants, theatres and any other customers who purchase infrequently may be required to pay with a credit card. We accept MasterCard, Visa, American Express, and Discover.

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 Why doesn't the plunger on my pump return to the starting position?

Most plunger problems are due to either a missing washer or a broken/missing spring.

The washer is necessary to compress the spring. If this piece is missing, your plunger will not return. To order a washer, reference part number 82015.

A well-used spring can become worn out or broken. When this happens, you may notice the plunger does not return as it should. Please check your owners manual, or contact us, for the part number you will need to reference in ordering your replacement part.

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 What does your warranty cover?

Server Products equipment is backed by a 2-year limited warranty against manufacturing defects (material or workmanship). Missing/lost or worn out parts are not covered under our warranty.

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 What is the labor rate for repair service?

The repair labor rate is $65.00 per hour - as of June 1, 2014.

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 Why can't I return electrical components?

For liability reasons, Server Products will not accept the return of electrical components such as thermostats, heating elements, or thermal cut-offs. Faulty installation of electrical components can cause irreversable damage that make these parts unusable.

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 How long will it take to ship my order?

As long as there is stock available, Server Products usually ships within 48 hours of receipt of order. If we are temporarily out of stock, we will do our best to inform you of the estimated lead time.

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 What is Server Products' FOB terms?

FOB-Origin and FOB-Richfield WI

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 What does FOB mean?

FOB stands for Free On Board which is a term that is used with an identified physical location to determine 1) the point at which title for the shipment passes from the seller (Server Products) to the buyer AND 2) the responsibility and basis for payment of freight charges.

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 What does FOB-Origin mean?

The buyer assumes title and control of the goods the moment the carrier signs the Bill of Lading. They, the buyer assumes risk of transportation and is entitled to route the shipment. Lastly, the buyer is responsible for filing claims of loss or damage.

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 Who pays the freight charges when terms are FOB-Origin?

FOB location terms may qualified by modifers. The modifier determines the payment of the transportation charges. Modifiers denote nothing about the title of the goods or filing of the claims. The 2 most common modifiers are COLLECT and PREPAID & ADD.

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 If Server Products requires FOB-Origin, what are my options and what do they mean?

FOB ORIGIN - Buyer pays freight charges, Buyer bears freight charges, Buyer owns goods in transit, and buyer files claims (if any). *

FOB ORIGIN, freight collect - Buyer pays freight charges, Buyer bears freight charges, Buyer owns goods in transit, and Buyer files claims (if any). *

FOB ORIGIN, freight prepaid - Seller pays freight charges, Seller bears freight charges, Buyer owns goods in transit, and Buyer files claims (if any). * 

FOB ORIGIN, freight prepaid & add - Seller pays freight charges, Buyer bears freight charges, Buyer owns goods in transit, and Buyer files claims (if any). *

*Server Products will always provide assistance to any customer needing to file loss or damage claims.

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 Why does Server Products insist on terms of FOB Origin?

If there is obvious damage that is not noted by the receiver or if the packaging is destroyed by the receiver, there is no way to substantiate that the damage ocurred in shipment. Only the receiver has control over these factors. Server Products does not.

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 Can I return product for credit?

Merchandise returning to Server Products must be assigned a Return Authorization number and will be subject to a 20% restocking charge. All returned goods must be in new and unused condition and not more than 90 days old. We do not accept returns on electrical components.

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 Why does my pump leak around the locking collar?

The locking collar is not designed to seal in your food product. If you have this problem, it is due to a problem with your seal assembly. A properly working seal assembly prevents your food product from entering the large cylinder. Seal failure has 3 main causes: worn out, missing or installed upside down.

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3601 Pleasant Hill Road

PO Box 98

Richfield, WI 53076

T: 800.558.8722

P: 262.628.5600

spsales@server-products.com