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Server Products Parts & Service

Parts & Service

  • Find Parts
  • Warranty Information
  • Repair Services
  • Returns
  • Customer Service
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Find Parts

Find Parts

We know waiting for parts is the last thing you want to do. And that's why we've partnered with Parts Town for OEM parts fulfilment. Parts Town makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list.

Ordering parts through your traditional equipment or parts dealer is still an option. The only change is we've partnered with a parts fulfilment master to let them do what they do best, so we can focus on what we do best; helping you serve better, of course.

Click Parts Town, call or text 800.438.8898

Parts Town App     Parts Town Same Day Delivery   Parts Town Door-to-Door Tracking

Parts Town Same Day Shipping


Tips For Product Identification

Series Label Explained

 

Locating Model & Series Info

Electrical Units | instrument panel side or bottom of the base
Pumps | lid
Stations | back panel or bottom of base

 


Replacement Part Charts

Warranty Information

Warranty Information

Scope of warranty

Server Products Inc. ("Server Products") warrants that, for a period of two (2) years from the date of purchase (the "Warranty Period"), the equipment manufactured by it will be free from defects in workmanship and materials provided the equipment is used in the manner and in the environment for which they were manufactured.

Disclaimers and limitations

OTHER THAN AS SET FORTH ABOVE, SERVER PRODUCTS SPECIFICALLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE OR USE. This warranty does not extend to repairs or alterations undertaken without the prior written consent of Server Products or for goods that are misused, abused or neglected or if the goods are not properly stored, maintained, installed or operated. SERVER PRODUCTS SHALL NOT BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE GOODS OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; INCLUDING BUT NOT LIMITED TO DAMAGE TO PROPERTY OR LOSS OF PROFITS OR REVENUE.

Claims administration

All warranty claims within the U.S. must be made by calling our customer service department for a return authorization during the Warranty Period and any alleged defective unit must be returned to Server Products factory, freight prepaid. Upon receipt of any defective unit, Server Products, at its option, may either: (i) replace any equipment proved to be defective, (ii) remedy or repair such defect or (iii) refund the purchase price of the defective equipment in the form of a credit applicable to future purchases. Server Products obligation and Buyer's sole remedy will be limited to these options. In the case of units or parts purchased by Server Products from a third-party supplier, Server Products' obligation and Buyer's sole remedy against Server Products or Server Products's suppliers shall not exceed the settlement which Server Products is able to obtain from its supplier.

 

Repair Services

Repair Services

Our service department is prepped and ready. And in the event you need repairs, we’ll fix it and send it back within 48 hours after it’s received. It’s that simple.

  • Defective products under warranty should be returned freight prepaid for no-charge repair or replacement.

  • Beyond the 2-year warranty period, repairs are billed for parts and labor services used.

  • We feel your pain and routinely acheive a 48-hour turnaround from receipt; operating on a five-day workweek.

  • Repair services for products within the USA are handled right at our manufacturing facility in Richfield, Wisconsin.
     

Get return authorization

  • We need to know your package is coming, so it doesn't get lost or delayed.
  • Start the process by contacting our customer service team at 1.800.558.8722, email or chat.
  • If you're outside the US, contact your local distributor or Server headquarters for assistance at 1.262.628.5600 or email.
     

Pack well and ship to

  • C/O Repair Department RA #_____
    Server Products, Inc.
    3601 Pleasant Hill Road
    Richfield WI 53076

Returns

How to make a return

Say Yes, to the following

  • Return is within 90 days of purchase
  • Item(s) is in new and unused condition
  • Box includes all original packaging and accessories.
  • Item is NOT an electrical part; thermostats, heating elements etc. are non-returnable
     

Get return authorization

  • We need to know your package is coming, so it doesn't get lost or delayed
  • Start the process by contacting our customer service team at 1.800.558.8722 1.262.628.5600 or email
     

Pack well and ship to

  • C/O Repair Department RA #_____
    Server Products, Inc.
    3601 Pleasant Hill Road
    Richfield WI 53076
     

Monitary details

  • Items are subject to a 20% restocking fee
  • Shipping charges cannot be refunded; unless shipment was our error
  • Any taxes paid will be included with your refund
     

Customer Service

How can we help?

Open for business

  • 8:00 AM to 4:30 PM CDT | Monday - Friday
     

Make contact

Postal address

  • Server Products, Inc.
    3601 Pleasant Hill Road
    Richfield WI 53076

 

Sales team | for products made personal

West Coast | United States

East Coast | United States

Everywhere, except United States

 

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