PARTS & PRICE GUIDE Returns for Credit • Need to occur within 90 days of purchase • Must be in new and unused condition and include all original packaging and accessories • Custom or non-catalog products are non-returnable and non-cancellable • For safety reasons, electrical components (heating elements, thermostats, etc.) are not returnable • A standard restocking fee of 20% applies • Call 800.558.8722 for a Return Material Authorization Number Return Shipping Information • Packaging is important – Server is not responsible for equipment damaged in shipping • Items should not be returned without a Return Material Authorization Number (RMA #) • To ensure timely processing, please put your RMA # on the box and ship to: C/O Repair Department RMA #_____ I Server Products, Inc. I 3601 Pleasant Hill Road I Richfield, WI 53076 Equipment & Parts Purchasing • Please choose carefully; for safety reasons, electrical components are not returnable • Purchase through your dealer • Prices are FOB Richfield, WI 53076 – shipping charges not included Equipment & Parts Assistance • Contact our customer care team at: 800.558.8722 (M-F 8:00 am to 4:30 pm CT) • Live chat available at server-products.com during business hours • Please know your Part Number, Model and Series information located on the bottom of the lid for pumps or the back of the unit for heated and countertop units • Covers defects in materials and workmanship • Excludes replacement of wear parts like O-rings, seals and springs • Call 800.558.8722 for a Return Material Authorization Number • Repairs are performed at our manufacturing facility in Richfield, Wisconsin • You cover return freight costs to Server Products for evaluation • If under warranty, your repaired unit is returned at no charge to you via ground • 48-hour turnaround (from receipt) is common • Please note: we operate on a five-day workweek • A complete warranty statement is available at server-products.com/Parts-Service Parts & Service Server Products equipment is sold through a large network of dealers, with list prices in this book as a reference point. For competitive net pricing, contact your local dealer/distributor or visit server-products.com/How-to-Buy to locate a dealer. All Server products are backed by a two-year warranty. 65
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