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Touchless Experiences Customers Want from Restaurants


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3 Touchless Experiences Customers Want from Restaurants

Safety & Technology

While states and individual restaurants are varied in their approach to reopening restaurants, many customers agree on what makes them feel comfortable when ordering takeout from or dining at a restaurant. With 81% of patrons seeking restaurants with a safe environment and strict safety precautions[1], there have been significant increases in access to hand sanitizer, regularly sanitized surfaces, single-use items and touchless experiences. The United States has seen a 20% increase in preference for contactless operations[2], with numerous industries adapting to this change. And there are numerous areas within a restaurant that customers expect to be touchless in order to feel safe and comfortable.

Contactless Payment

For U.S. consumers, the ability to make contactless payment is a priority, with 61% of consumers saying they now prefer to make purchases from businesses that accept contactless payment.[3] Restaurants have risen to the challenge in numerous ways, from offering payment options at the table to offering mobile payment options like Google Pay. Contact-free payment is also estimated to have staying power beyond COVID-19 with growth up to $6 trillion worldwide by 2024, from about $2 trillion this year.[4]

Touchless Bathrooms

One area where consumers almost unanimously agree is in their desire for touchless bathrooms. Ninety-one percent of Americans believe it’s extremely or somewhat important that public restrooms are equipped with touchless fixtures.[5] While clean bathrooms were a priority for diners before the pandemic, 60% say that their preference for touchless handwashing fixtures has risen a great deal since the pandemic.

Touchless Condiments

Consumers also express interest in touchless solutions for dispensing condiments when dining in restaurants. When considering which restaurant to choose, 55% of consumers say that not sharing condiment bottles is a requirement.[6]

To bring the touchless experience to condiment dispensing, we are launching three new Touchless Express™ condiment pumps. With both pouched and pour-in units, these dispensers are activated by holding a hand over a sensor to dispense any size portion up to one ounce without the fear of spreading contaminants. Touchless Express™ dispensers allow back-of-house staff or front-of-house customers to safely dispense condiments without using unsafe and wasteful single-use packets. See more details on the Touchless Express™ at or contact your Server Products sales rep.


[1] Datassential: Fear & Response 2020

[2] McKinsey

[3] Mobile Payments Today

[4] Juniper Research

[5] 2020 Bradley Corporate Healthy Hand Washing Survey

[6]Datassential Coronavirus Report 15, April 2020