Touchless Express™ Direct-Pour Large Capacity Pump

To avoid this headache in the future, it's good to know this is typically a simple fix. A little process fine tuning and we can put this behind us.

Checking for proper dome installation is done by observing the edges where it meets the pump housing. If all the lines around the dome edges are within the pump housing, it was installed correctly. Many times operators think the dome is installed completely because it seems "snug", yet a few of the dome edge lines are still visible from the side.

Lastly, it's possible some residual product may be causing pressure build up and a good cleaning will solve the problem; disassemble fully, thoroughly clean and air dry before setup again.

When this happens, the first place to look is under the lid to see if the product pouch is empty. With the lid in hand, you're able to confirm if the roller is installed onto the lever. If those two things looks good, deeper investigation is necessary.

Gently remove the pump and attached pouch from the vessel. Check to make sure the pump dome is installed completely - that means all the lines around the dome edges are within the pump housing. If all your moving parts look good, it's time to check the connection of the pump to the pouch.

Is the pouch fully pierced? A good way to be sure is to push the pump connecter piece further into the pouch fitment. If you hear a snap or click, it's in place now and you should be back in business.

First check to see if the dome is installed properly (see Dome Pops Off). If it's not the dome, the culprit tends to be the condiment bag within; it typically occurs with a new/full bag. An air gap may be preventing it from siting fully within the base with adequate room for the roller to make a proper connection with the pump dome.

Here's what I've done... Taking care not to separate the pouch from the pump, smooth out or reseat how the pouch rests in the bottom of the vessel and try installing the lid again.